PRIVACY POLICY

Last Updated: June 30, 2026

Welcome to the Privacy Policy for our booking platform and website (the "Site"). We respect your privacy and are committed to protecting your personal data. This Privacy Policy outlines the rules and regulations regarding how we collect, use, disclose, and safeguard your information when you access our Site or book a stay at one of our managed properties.

By accessing this website, we assume you accept the data practices described in this policy. Do not continue to use our platform or submit reservations if you do not agree to the terms stated on this page.

1. Information We Collect

We collect information that identifies, relates to, or could reasonably be linked with you ("Personal Data"). This includes:

Identifiers: Full name, billing address, email address, telephone number, and government-issued identification (required for guest verification and check-in confirmation).

Financial & Transactional Data: Credit card numbers, expiration dates, and security codes. (Note: All payments are processed securely via PCI-compliant third-party payment gateways; we do not store raw credit card details on our local servers).

Booking Details: Records of properties viewed, dates of stay, booking history, total number of guests, and specific accommodation preferences or requests.

Technical & Analytical Data: Your IP address, browser type, operating system, pages viewed, and referral links collected via standard cookies, tracking pixels, and server logs.

2. How We Use Your Information

We use the collected information necessary to meet your needs in respect to the provision of our stated management services, specifically to:

Process, finalize, and enforce your direct property reservations.

Verify your identity and cross-reference your documentation against your payment method to prevent fraudulent bookings and manage or defend against unlawful credit card chargebacks.

Communicate transactional updates, entry codes, quiet hour/decibel regulations, and operational messages.

Comply with local municipal regulations, including short-term rental permit laws, local tax reporting, and guest registration logs.

Monitor, maintain, and optimize the visual presentation, accuracy, and completeness of our website and booking infrastructure.

3. Sharing and Disclosure of Information

We do not sell your personal data. To provide our transient lodging services effectively and in accordance with applicable laws, we share your information only with trusted partners:

Property Owners: Limited details necessary to confirm bookings and manage property occupancy logs.

Payment Processors: Secure merchant platforms to authorize, settle, or defend financial transactions.

Identity & Risk Screening Platforms: Third-party screening services used to verify guest identity, confirm legal age, and prevent criminal activity or property damage.

Legal & Law Enforcement Authorities: When required by law, subpoena, or local municipal ordinance (such as verifying guest counts or noise ordinance violations), or when strictly necessary to enforce our Master Short-Term Rental Agreement, collect property damages, or execute ejectment actions.

4. Cookies, iFrames, and Tracking

We utilize cookies to enhance your browsing experience, remember your booking dates, and analyze site traffic. You may choose to disable cookies through your browser settings, though doing so may limit your ability to process direct bookings on our platform. Without prior approval and written permission, third parties may not create frames (iFrames) around our web pages that alter in any way the visual presentation or appearance of our Site.

5. Data Security & Retention

We implement robust administrative, technical, and physical security measures to protect your personal data from unauthorized access or disclosure. We retain your transaction history, communication logs, and signed rental agreements for the duration required to satisfy legal, tax, accounting, and fraud-prevention obligations.

6. Your Rights & Opt-Out

Depending on your jurisdiction, you may have specific rights regarding your personal data, including the right to request access to, correction of, or deletion of your information. If you receive marketing emails from us, you may opt out at any time by clicking the "unsubscribe" link. To exercise your data rights, please contact us directly through the host information provided on your booking confirmation dashboard.